Terms of service

Terms of Service

Last updated: July 2026

Welcome to Von Valenzo. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General

These Terms of Service apply to all visitors, users, and customers of the Von Valenzo website. By placing an order, you confirm that the information you provide is accurate and complete.

2. Products

Von Valenzo offers clothing and accessories through this website. We reserve the right to modify, discontinue, or update products at any time without prior notice.

3. Pricing & Payments

All prices displayed on our website are shown in the applicable currency, including but not limited to SEK and EUR. Prices may change without prior notice.

Payment must be completed before an order is processed and shipped.

4. Order Acceptance

We reserve the right to refuse, cancel, or limit any order at our sole discretion. This includes, but is not limited to, orders involving pricing errors, suspected fraudulent activity, unauthorized transactions, product availability issues, or any other circumstance we consider necessary to protect our business or customers.

If your order is cancelled after payment has been received, a full refund will be issued using the original payment method.

5. Customer Information

Customers are responsible for providing accurate shipping, billing, email, and contact information. Von Valenzo is not responsible for delays, failed deliveries, or additional costs resulting from incorrect information provided by the customer.

6. Product Images

We make every effort to display our products as accurately as possible. However, actual colours, textures, and appearance may vary depending on your device, screen settings, lighting conditions, and manufacturing variations.

Minor variations in colour, stitching, measurements, or finish do not constitute defects.

7. Shipping

Shipping times provided on our website are estimates only and may vary due to factors beyond our control, including carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

8. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms of Service.

9. Intellectual Property

All content on this website, including but not limited to logos, designs, graphics, photographs, text, product names, branding, and other intellectual property, is owned by or licensed to Von Valenzo and is protected by applicable intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, or used without prior written permission from Von Valenzo.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Von Valenzo shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Nothing in these Terms of Service limits or excludes any rights that cannot legally be limited or excluded under applicable consumer protection laws.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. The latest version will always be available on our website.

12. Contact

If you have any questions regarding these Terms of Service, please contact us using the contact information provided on our website.