Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Von Valenzo. Please review our Shipping Policy before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that processing times may be longer during product launches, restocks, holidays, promotional events, or periods of high order volume.
Orders are not processed or shipped on weekends or public holidays.
Shipping
Von Valenzo ships to customers worldwide. Shipping availability, delivery times, and shipping costs may vary depending on the destination.
Shipping costs will be displayed at checkout before your order is completed.
Estimated Delivery Times
Estimated delivery times are provided for guidance only and are not guaranteed.
Actual delivery times may vary due to factors outside our control, including but not limited to:
- Customs inspections
- Carrier delays
- Weather conditions
- Public holidays
- High shipping volumes
- Other unforeseen circumstances
Von Valenzo is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.
Pre-Orders
Products offered as pre-orders are shipped once production has been completed and the items are available for dispatch.
Estimated shipping dates for pre-orders are subject to change. While we always aim to meet our estimated timelines, delays may occur due to manufacturing, shipping, customs, or other unforeseen circumstances.
If there is a significant delay, we will keep customers informed whenever reasonably possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Von Valenzo is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to incorrect or incomplete address information, additional shipping charges may apply before the order can be resent.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and, where appropriate, assist in resolving the matter.
Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Contact
If you have any questions regarding shipping or delivery, please contact our customer support through the contact information available on our website.